Crisis reveals the pitfalls and vulnerability of what you say and how you say it. Often in a crisis the most basic of written communications
Using basic tools of active listening and proactive teaching can make a huge difference in how a client experiences litigation. In a business crisis, the
The experience of crisis is chaotic, emotional, and complex. Clients need guidance in navigating through the experience and attorneys are uniquely positioned to help them
One of the best pieces of writing advice I ever received was “no one wants to read what you are writing.” Meaning that even if
In your personal life, when you make a mistake, you say you’re sorry. Usually these apologies are sincere and when they are not—when the child