Setting priorities Crisis is disorienting, fast paced, and exhausting. Information changes rapidly and pressures can be overwhelming. One of the hallmarks of crisis is that
Crisis reveals the pitfalls and vulnerability of what you say and how you say it. Often in a crisis the most basic of written communications
Using basic tools of active listening and proactive teaching can make a huge difference in how a client experiences litigation. In a business crisis, the
The experience of crisis is chaotic, emotional, and complex. Clients need guidance in navigating through the experience and attorneys are uniquely positioned to help them
Have you ever come home from a stressful day at the office and found yourself snapping at your spouse or children for the slightest wrong?
One of the best pieces of writing advice I ever received was “no one wants to read what you are writing.” Meaning that even if
1 Communication is About Perception A crisis can be as much about perception as reality—indeed, in a crisis perception can become reality. 2 Never Say
If you are an introvert, you probably already know the things the popular leadership books say about you. According to popular culture, you have patience
In your personal life, when you make a mistake, you say you’re sorry. Usually these apologies are sincere and when they are not—when the child