Companies &
Non-profits
Crisis affects all parts of your business - financial, reputational, legal, brand, operational, organizational, and personal. We look at the whole picture and take an operational approach that puts strategy before communications.
What does a typical engagement look like?
We believe that the wisdom of your company lies within your team and you don’t need us to become a permanent fixture. Which is why we typically work on discrete issues for roughly 10 – 12 weeks at a time, contracting for additional work when necessary. Our work with clients covers the range of the crisis spectrum, from immediately after crisis onset to managing aftershock effects years later.
All engagements are individually tailored, but generally include:
- 360 degree analysis to determine actual crisis and root causes
- Stakeholder analysis
- Comprehensive strategy based on organizational priorities
- Interface with legal team
- Message development, message maps, and “pocket talking points”
- External facing PR/media response
- Internal communications
- Reputation management
- Support for leaders and teams
Some of our clients prefer a retainer model, and we’re open to that as well.
Crisis is hard. We support you.
People often downplay how personally difficult it is to go through a professional crisis. A leader is required to make some of the most significant decisions of their career under the the most difficult of circumstances. Even the most mild crisis causes intense stress. But more serious crises can create feelings of vilification, alienation, loss of a dream, and loss of identity.
Every Ravenyard engagement includes support for leaders and teams. This includes 1:1 coaching for senior leadership as well as tools and exercises for teams to foster better communication, resilience, and empathy.